Contact
For support, feedback, privacy questions, or bug reports, email: maysoft1982@icloud.com
Private Message
Send a private message directly to the LiveAtlas developer. Messages are not published on this website and are stored privately for support, troubleshooting, privacy questions, and product feedback.
Feedback
When sending feedback, please describe what happened, what you expected, and which LiveAtlas feature you were using.
- Your macOS version
- Your LiveAtlas app version
- The selected satellite region
- Whether weather overlay or location access was enabled
- Any error message or screenshot that helps explain the issue
If you attach logs, please review them first and remove anything you do not want to share.
Common Issues
- Wallpaper does not update: check your internet connection, refresh interval, and whether the selected satellite source currently has new imagery available.
- Weather overlay is missing: make sure network access is available and location permission is enabled, or manually choose a region if you prefer not to use location access.
- Satellite image looks delayed: public satellite sources update at different intervals, often every 5, 10, 15, or 30 minutes.
- Multiple displays look different: verify the display settings inside LiveAtlas and confirm whether each monitor is using the same or a different satellite region.
- High-resolution imagery takes time: larger images may require more download time depending on network quality and source availability.
Privacy Questions
For questions about location permission, cached files, logs, weather query parameters, or user feedback data, contact maysoft1982@icloud.com.
You can also review the full privacy policy here: LiveAtlas Privacy Policy.